The Seven Habits of Highly Successful Enterprise SaaS Companies

The Seven Habits of Highly Successful Enterprise SaaS Companies

The enterprise Saas marketplace is booming, finally. Consumers led the way in adopting the Saas model, then small and medium businesses followed suit, and now large enterprise and public sector companies are starting to adopt subscription-based cloud services like never before. But are Saas vendors ready to deal successfully with the demands of serving enterprise-level customers, with their complex requirements, large-scale and sometimes global business problems? This post lays out seven core principles that many Saas companies are either struggling to implement or just plain confused about.

Was the EU Right to Penalize Google?

Was the EU Right to Penalize Google?

An examination of the pros and cons of the EU’s recent action against Google. Should the EU have found Google guilty of anti-trust offences in its search business? And what can Google and other dominant players in the FAANG group learn from this experience?

AI and Industrial Automation: Don’t Count the Incumbents Out!

AI and Industrial Automation: Don’t Count the Incumbents Out!

Internet giants like Google’s Waymo, Uber, and Amazon as well as fast-growing disrupters like Tesla keep grabbing all the headlines on autonomous vehicles, commercial drones, or other advances in AI-powered industrial automation. But the authors of a new book, What To Do When Machines Do Everything? argue that we should not discount the chances that industrial incumbents such as GE or Siemens, or automotive stalwarts like BMW or Mercedes, might actually win the key battles against powerful and richly-funded tech AI companies due to their superior knowhow in critical areas.

Can Slack Fend off the Giants to Succeed in the Enterprise?

Can Slack Fend off the Giants to Succeed in the Enterprise?

Every CEO and management team of an up and coming company needs to figure out a way of punching above their weight in order to avoid being squashed by much larger competitors once these turn their attention on them. Slack, a team messaging and collaboration tool already successful with smaller businesses, is facing just such a challenge this year, as it launches its new enterprise offering. Does the company stand a chance of succeeding among enterprise customers in the face of growing competition from giants like Microsoft, and even Google and Facebook? If so, how?

Land & Expand Strategy: Time to Get Serious about Customer Success!

Land & Expand Strategy: Time to Get Serious about Customer Success!

Management teams talk an awful lot these days about customer success, and many companies have implemented parts of a plan to help their customers achieve successful outcomes from their investment. Unfortunately, the prevailing model in most Saas companies is far too internally focused on building license revenues and limiting the cost of delivering services, and therefore falls short as far as customers are concerned. But there is a cure for this problem…

Facebook – Technology Platform or News Publisher?

Facebook – Technology Platform or News Publisher?

More than any other site that congregates large numbers of users, Facebook has recently been taken to task for the fake news items that were widely broadcast and read during the 2016 presidential election season. Although CEO Mark Zuckerberg has been moving closer in recent weeks to admitting that the company is more than just a “technology platform”, he still demonstrates considerable reluctance to take responsibility for the news items, authentic or fake, that appear on Facebook pages. Who is in the right in this controversy? And (how) can Facebook avoid becoming a dumping ground for unreliable information?