Net Expansion Rate (NER) Posts

Land & Expand Meets Customer Success – Three Key Gaps to Fill

Land & Expand Meets Customer Success – Three Key Gaps to Fill

Today Customer Success has become an essential focus in all subscription economy businesses, and thus a crucial part of any Land & Expand strategy. However, despite considerable hype on this topic, the strategic, tactical and operational elements are still not quite in place in most companies.

I believe there are three crucial gaps that CEOs and management teams need to fill – particularly in companies that have a strong or exclusive focus on enterprise customers.